FREQUENTLY ASKED QUESTIONS

ORDER & DELIVERY

How long will my order take to arrive ?
Generally it takes around 5-7 working days for your order to be delivered. You can track step by step movement of your order by using “Track Order” functionality under “My Orders” section of your account, on Rig Anthony.com Website

How do i determine the correct size for me ?
While ordering your favourite product, you will find a button for the SIZE CHART on the product page. Click on that and you’ll get to know the perfect size for you. In case of any doubt you should go with the bust measurement, it is generally the best indicator of your size, but do not neglect waist and hips entirely.

How can i track my order ?
You can track your order by logging into your account on Rig Anthony Website. Once logged in, click on “My Orders” tab. It will give list of latest 10 order numbers next to it. Under each order number, you can find a clickable option saying “Track Order”. A simple click on “Track Order” link will give you a detailed tracking page to your order.

I have placed an order but it does not appear in the ‘my account’ section ?
The items will be visible in ‘My Account’ for customers registered with us. Customers who have used the guest checkout option are not registered and do not see this option. Alternately you can track your order by entering your Order ID & email id used to place the order, from the ‘Track your order’ widget on the top right hand corner of the home-page screen of www.riganthony.com website.

What happens if my shipment does not get delivered on time ?
We will do everything possible to have your order delivered to you on time. In case we miss, we suggest you to please call our customer care representative or write to us at online@riganthony.com

Can i cancel an order after shipping ?
After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.

What is rig anthony cancellation policy ?
You can cancel an order until it has not been packed in our Warehouse (check status on Website). This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

What happens if a product is out of stock ?
We always aim to stay upbeat & aligned to the very latest fashion trends. In order to keep our catalogue fresh & unique, we generally don’t restock products once sold out. We request you to keep checking the website for the availability of products.

How can i get my order delivered faster ?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

How can i check if rig anthony delivers to my pin code ?
In case we don’t deliver to your pincode, you will not get the “payment option” in order to make the payment. So technically it is not possible to place an order on Rig Anthony.com in case the pincode is not serviceable.

Do you deliver out of india ?
No. At this point, Rig Anthony delivers products only within India.

How are orders placed on rig anthony delivered to me ?
All orders placed on Rig Anthony are dispatched through our trusted courier partners like FedX

PAYMENT & REFUND

What should i do if my payment fails ?
There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.
If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on online@riganthony.com or give us a call, with your order number.

What happens to the money deducted from my debit card/credit card/net banking for an unsuccessful order ?
If your payment is debited from your account after a payment failure or in case of an unsuccessful order, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I just cancelled my order. When will i receive my refund ?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

What should i do if my payments fails ?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

Is it safe to shop online using my debit card or credit card ?
We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety. So be assured, it is completely safe to use your bank debit/credit card on our website

Is my personal information secure at rig anthony ?
Yes. All information shared by you remains confidential and will not be shared elsewhere.

How will i detect fraudulent emails/calls seeking sensitive personal and confidential information ?
If you receive an e-mail, a call from a person/association claiming to be from Rig Anthony seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Rig Anthony never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

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